VidUKon 2015: Vidder's Choice + Premieres Upload Errors

[vidukonnews]

We come to you with unfortunate news! As you may have noticed if you have visited our upload page in the last few days, we have been suffering technical difficulties. They are now resolved! But we may need you to reupload your Vidder's Choice and Premieres vids.

An issue with our webhost meant that vids uploaded to those shows were not being saved correctly. As it was not a problem directly with the site, it was not something we could fix immediately, and we cannot say with certainty when it broke. Thanks to LithiumDoll's hard work, it's all up and running again now! But also, if you have already uploaded your Vidder's Choice or Premiere vid, we're gonna need to ask you to do so again, to be on the safe side. We're really sorry for this inconvenience.

Browser Upload

If you uploaded via the browser upload option, we will need you to go through this process again in its entirety at our Upload Page. Please note that this option is not reliable if your file is over 100 megs. In that case, you will need to use the FTP.

FTP Upload

If you uploaded via FTP, then you will need to visit the Upload Page and fill in the vid information, but you will not need to upload your vid again, as our FTP has been working reliably. You can simply certify that the vid is uploaded and carry on to the next step.

Other Shows

The issues we have been experiencing with regard to saving vid information affected only our public shows (Vidder's Choice and Premieres). VJs working on other programming have not been affected and any work you have saved under "My Shows" has not been lost.

Upload Confirmation

If you have successfully uploaded and saved your vid (via FTP or browser upload), the site will provide you with a link to a page where you can edit that information up until the submission deadline. If you do not get this link, your vid has not uploaded correctly. If in doubt, please contact us and we can check for you, but you may consider the link reliable confirmation that your vid has been logged on our site.

If you do find yourself experiencing errors with the browser upload, please try using the FTP. We are confident the browser upload is now working as intended, but it is not as quick or robust as the FTP option.

Once again, we apologise for the inconvenience caused and thank you for your understanding. If you have any questions, ask away and we will do our best to answer them swiftly.